Privacy Policy

1. Overview

Black Sun Restorations LLC respects the privacy of customers, prospective customers, website visitors, applicants and others who communicate with us.

This Privacy Policy describes the types of information we may collect, why we use it and the circumstances in which information may be disclosed.

2. Information We Collect

We may collect information that you provide directly when you contact us, submit a website form, request an inspection, schedule an appointment, communicate through website chat, apply for consideration or otherwise interact with Black Sun.

Information may include:

• Name.
• Email address.
• Telephone or mobile number.
• Property address or project location.
• Information about a roofing, restoration or property-service inquiry.
• Appointment and scheduling information.
• Messages and communications you send to us.
• Applicant information submitted through our Careers page.
• Technical information associated with use of our website.

We may also receive information from service providers used to operate our website, forms, scheduling, customer communications and business systems.

3. How We Use Information

We may use collected information to:

• Respond to inquiries and requests.
• Schedule and manage inspections or appointments.
• Prepare estimates and communicate about potential or active projects.
• Provide customer service and project updates.
• Operate our website and virtual concierge.
• Maintain customer and prospect records.
• Review applicant-interest submissions.
• Send service-related communications.
• Send marketing communications when appropriate consent has been provided.
• Maintain records of communication preferences and opt-outs.
• Improve our services, website and customer experience.
• Protect the security and integrity of our systems.
• Comply with applicable legal or regulatory obligations.

4. SMS & Mobile Information

Service and Non-Marketing Messages

If you consent to non-marketing text messages, Black Sun may send messages related to your inquiry, inspection request, appointment confirmations, reminders, estimate updates, project updates or customer support.

Marketing Messages

If you separately consent to marketing text messages, Black Sun may send promotional or informational communications regarding roofing, restoration services, special offers, seasonal promotions, educational information or related services.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to marketing messages is not a condition of purchase.

5. How Information May Be Shared

Black Sun may disclose information to service providers that assist with website hosting, customer relationship management, forms, scheduling, communications, messaging, analytics, technical services, payment or business administration.

Information may also be disclosed when reasonably necessary to comply with law, legal process, governmental requests, enforce agreements, protect rights or property, prevent fraud or protect the safety of customers, employees or others.

Black Sun does not sell or rent SMS opt-in data or mobile information to third parties or affiliates for their own marketing or promotional purposes.

6. Cookies, Analytics & Website Technology

Our website may use cookies, pixels, analytics tools and similar technologies to operate the site, remember preferences, understand website activity, measure performance, improve functionality and identify technical or security issues.

Some website functions may be provided by third-party service providers. Their technologies may collect technical information according to their own policies and the services they provide to Black Sun.

7. Security & Retention

Black Sun uses reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure or loss.

No internet transmission, electronic storage system or security method can be guaranteed completely secure.

Information may be retained for as long as reasonably necessary to respond to inquiries, provide services, maintain project records, preserve consent and opt-out records, meet operational needs, resolve disputes and satisfy legal or recordkeeping requirements.

8. Your Privacy & Communication Choices

Text Messages

You may opt out of text messages by replying STOP. For messaging assistance, reply HELP.

Email

Marketing emails may include an unsubscribe option. Certain transactional or service-related communications may still be sent when necessary to respond to an inquiry or provide requested services.

Privacy Requests

Depending on applicable law, you may have rights regarding certain personal information, including requesting access, correction or deletion. Black Sun may need to verify a request before acting on it, and certain legal or recordkeeping exceptions may apply.

9. Children's Privacy

Black Sun's website and services are not directed to children under 13, and we do not knowingly seek to collect personal information directly from children under 13 through this website.

10. Changes to This Privacy Policy

Black Sun may update this Privacy Policy from time to time to reflect changes in business practices, technology, services or applicable requirements.

When the policy is updated, the revised version may be posted on this page with an updated effective or revision date.

11. Contact Black Sun Restorations

Questions about this Privacy Policy or Black Sun's information practices may be directed to: